The Truth about Logbook Servicing of New Cars
It’s your car, It’s your choice
According to the ACCC (Australian Competition & Consumer Commission), the only restrictions that car dealers can legally put on your new car warranty is that your service must be carried out by qualified staff, according to the manufacturer’s specifications, and using genuine or appropriate quality parts where required.
Servicing must be carried out in accordance with the specifications in the manufacturers Logbook.
A party or parties, other than an ‘authorised dealer’ who is capable of performing car servicing. (that’s us by the way)
Genuine or Appropriate Quality Parts
The most important point here is that if a part is non-genuine (i.e. not supplied by the car manufacturer), but is interchangeable with a genuine part,
it can be seen as appropriate for the purpose and would therefore not void the manufactures warranty.
Dealers are not allowed to impose any other conditions apart from the three listed above and provided these conditions are met,
the new car warranty should remain valid.
So next time you need your new car serviced, you now know that you have the choice of taking your vehicle to your preferred mechanic. We trust that you will choose McGrath Automotive for you next Log Book Service.
Log Book servicing at McGrath Automotive.
So do we meet the criteria?
- We use only quality Valvoline oils.
- Our filters come from GUD and Donaldson.
- Our staff are qualified with over two decades of local experience.
- Our service parts and supplies come from the same leading brands that supply the OEM’s.
If that is not enough, being Townsville’s leading LPG specialist, We have customers that go by the names of Carmichael Ford, Tony Ireland, Holden and Mike Carney Toyota. If the dealer workshops are confident in our abilities to perform their LPG warranty and repair work, you can be confident that we have skills needed to look after your new car.